Terms and Conditions

Return Policy

If you are not completely satisfied with your purchase, return it to us in original new condition and packaging within two weeks, and we will issue a refund.

We do not accept any returns for cleaners or maintenance products, paint, electrical products, electronics, cut rope/wire/hose.



Shipping Policy

Shipping and handling costs are based on:
- the quantity and/or weight of the items you order
- your location
- the delivery method
- If the shipping cost seems excessive to us, or needs to be adjusted, we will contact you to confirm your delivery-method choice, and to discuss alternatives.

If time is a concern, then please contact us and we’ll find the fastest and most economical way of getting you your package.



Privacy Policy

The Dock Shoppe is an independent business with one retail location on the Toronto harbourfront. We use our website to enable customers to browse our products and make purchases without coming into the store. We are completely committed to the privacy of all our customers. If you make a purchase through our website, this is how your information is used:

What we gather
You can browse our site without telling us who you are or giving us any personal information.
If and when you decide to make a purchase, we require shipping and billing information, your phone number, and your email address in order to complete the transaction.
Your order arrives in our store as an encrypted email. Your shipping and billing information is then added to our secure off-line database.
We do not collect or purchase information about you from other companies or information sources. If we find there is a problem with your shipping address, we may consult public sources to verify our data. Usually we will contact you directly to obtain the correct information.

How we use the information
The information you submit is used to complete and ship your order. Credit card transactions are completed in our store, using the same direct-to-bank validation process we use for our walk-in customers.
Unless you direct us otherwise, we will keep your data on file. We will use this data to verify information attached to future orders and to mail you a copy of our newsletter (if you requested it).
Your email address is used only for correspondence related to your order and to send our email newsletter if requested.
We may use your information during our own review processes to improve our web site, our service, or our product selection.

Disclosure of information
We do not share the information you entrust to us with any other branches, corporate affiliates, third parties, or suppliers. We do not sell, rent, or lend our mailing list. We may provide printed mailing labels to a separate company to do a mailing on our behalf.

Why register?
By registering at thedockshoppe.com, you allow us to save your contact and shipping information on our secure web server. Once registered, you won’t need to re-enter your information on subsequent orders. Your credit card number is not stored on our web server, it must be entered each time you checkout.

Changing your information
Once registered, you will be able to modify your personal information on-line at any time.